Sometimes when you have already paid for the subscription, your account status still shows you are using the free trial version. The possible reasons are listed below:

1. Please make sure your account is logged in or not. When you’ve just placed the order and your account remains logged out, please log in to the program; when it is logged in, please log out first and then re-log into the software.

2. SwifDoo PDF, similar to other programs, will require users to re-login to the software once a month, with the purpose of better safeguarding users' personal information. Users need to check whether the account has been logged out by default.

3. One possibility is that your account has expired. In this case, please check the expiration date of your account.

4. Please make sure the software you’ve purchased is SwifDoo PDF.