How to fix Outlook not receiving email but can send?

First check your network connection and confirm that Outlook is not in offline mode. Then, check your spam/junk folder to ensure that the storage space is not full, and disable any rules or plugins that may interfere with email reception.

Why is Outlook not receiving email from Gmail?

Suppose you're not receiving Gmail emails in Outlook. In that case, it's likely due to misconfigured settings, issues with your internet connection, or problems with the Outlook or Gmail apps themselves.

Why is Outlook not updating incoming emails?

Outlook may not update due to poor internet, offline mode, corrupted data files, sync errors, or outdated software. Add-ins or antivirus programs can also interfere.

Why did I suddenly stop receiving emails?

Common causes include a full mailbox, incorrect account settings, server outages, email filters, or interference from antivirus software. Also, check if Outlook is in “Work Offline” mode. An expired password or authentication issue can block syncing. Review junk/spam folders and account credentials for any recent changes.

Have to restart Outlook to receive emails?

You can restart Outlook to refresh the synchronization. In addition, you can try disabling plugins, repairing the configuration file, or recreating the Outlook data file.

How do I refresh Outlook to receive emails?

Click the “Send/Receive” tab and choose “Send/Receive All Folders” to manually refresh. You can also press F9 as a shortcut. Please ensure you're online and that the account is connected.

How to Fix Outlook Not Receiving Emails

Introduction:

You are waiting for an important email and realise that there is a problem: your Outlook seems to be malfunctioning, and you are unable to receive emails. Why am I not receiving emails in Outlook? Don't stress! This SwifDoo PDF guide explains why and how to resolve the Outlook not receiving emails problem.

Why Is My Outlook Not Receiving Emails?

The powerful features of Outlook make work very easy. We can easily schedule or encrypt emails in Outlook. However, for various reasons, Outlook sometimes does not work properly. Here are some possible reasons why Outlook does not receive emails.

❌ Poor Internet Connection

Outlook requires a stable Internet connection to work. If you experience network issues, the "Outlook not receiving emails" problem may occur.

❌ Your Storage Is Full

When your email account reaches its storage capacity limit, new emails will not be delivered to your inbox.

❌ Emails Have Been Sent to Spam or Other Folders

Outlook may automatically filter received emails into the Junk, Spam, or Other tab.

❌ Outlook Is Offline

When Outlook is in “Work Offline” mode, it will stop synchronizing with the mail server, and you will not receive emails in Outlook.

❌ Corrupted Outlook Profile or Cache

A damaged user profile or corrupted cache files can prevent Outlook from functioning correctly and lead to sync failures.

❌ Service Outage

The Microsoft Outlook server may be temporarily unavailable. During the service interruption, emails will not be delivered until service is restored.

❌ Incorrect Account Settings

If your email password has been changed or the server settings (such as IMAP/SMTP details) are incorrect, Outlook will not be able to retrieve new emails.

How to Fix Outlook Not Receiving Emails

“Outlook not receiving emails” is not a difficult problem to solve. You can troubleshoot the problem and get your inbox working again.

Fix 1. Check Internet Connection

Outlook requires a stable Internet connection to connect to the mail server. Network lag can cause a variety of problems, including can’t attach PDF to Outlook. Therefore, the first step is to check the Internet connection.

Open your web browser and visit a website such as Bing or Microsoft.
If the page fails to load, try restarting your router or switching networks.

Fix 2. Check Junk/Other Folders

In Outlook, open Junk Email and the Other tab. If you find expected messages, right-click and select Mark as Not Junk or Move to Focused.

Fix 3. Disable Work Offline Mode

Perhaps you accidentally enabled the “Work Offline” mode, which prevents Outlook from synchronizing with your email account.

Go to Send/Receive on the ribbon.
If Work Offline is highlighted, click it to switch back online.
Once Outlook is online, it will reconnect and download new messages.

Fix 4. Free Up Mailbox Storage

When your inbox is full, Microsoft Outlook may not be able to receive new emails. Therefore, you need to take measures to free up space to receive new emails.

Delete or archive old emails and large attachments.
Empty Deleted Items and Junk folders.
Use the Sweep function to automatically delete messages older than a specified time.

Bonus Tip: How to Back Up Important Emails

Want to delete some old emails, but worried that you might need to view their contents in the future? If so, you can save Outlook emails as PDF files for backup purposes. Compared to screenshots, PDF files are smaller in size and retain their quality during transmission.

Go to the email you want to save.
Click the three-dot icon and choose Print.
Select Save as PDF under Printer.
Finally, click Save.

In this way, the email will be exported as a PDF file for your future review. It will show all the details of the email. If necessary, you can use a PDF tool to merge PDFs for archiving purposes.

To get started quickly, click the button below to get SwifDoo PDF. Alternatively, you can refer to this guide for more options: Best PDF Combiner.

SwifDoo PDF

Click to Download
Clean & Safe

100%

Fix 5. Clear Outlook Cache

Close Outlook.
Press Windows+R, enter %localappdata%\Microsoft\Outlook\RoamCache, and press Enter.
Delete (or back up and delete) all files in that folder.
Restart Outlook.

Fix 6. Review and Remove Filters, Rules & Blocked Senders

Outlook not receiving emails from one person? In this case, you can check the blocked contacts. If the sender has been blocked, you will not be able to receive emails from them.

In Outlook, go to Settings > Mail > Rules, and disable or delete suspicious ones.
Under Settings > Junk Email, check Blocked Senders and Domains and remove any valid contacts.
Clearing these ensures important messages aren’t automatically moved or rejected.

Fix 7. Update Password and Account Settings

Correct credentials and server settings are essential for retrieving email.

If you have recently changed your password, re-enter it when prompted by Outlook.
Please confirm that the IMAP, POP/SMTP server addresses and ports for your account match the instructions provided by your service provider.

Fix 8. Check for Service Outage

If you are unable to receive emails on Outlook.com, there may be a problem on Microsoft's end. Microsoft servers are very reliable and rarely experience problems, but this is not absolute. You can check the Microsoft Service Status to see what's happening. If there is indeed a problem, then you have no choice but to wait for it to be fixed.

Conclusion

If you are unable to receive emails on Outlook.com, there may be a problem on Microsoft's end. Microsoft servers are very reliable and rarely experience issues, but this is not absolute. You can check the Microsoft Service Status to see what's happening. If there is indeed a problem, then you have no choice but to wait for it to resolve.